- About Us
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The success of Wingspan Portfolio Advisors centers around the company’s combined use of analytics, personal touch and technology. The company leverages fully automated data gathering prior to borrower contact, and advanced analytics to consider the factors that affect each loan and determine servicing strategy. Highly trained specialists then reach out to borrowers, with the tools and the knowledge to help transition them to paying status. Available analytics, combined with in-depth understanding of the borrower’ s circumstances and the recovery potential of the loan, contribute to the best possible outcome of each call.
Informed listening helps establish trust with borrowers in Wingspan Portfolio Advisors’ methodology, and that combines readily with a non-monetary consideration we call "psychological equity". In essence, it means that if borrowers truly have the desire to avoid foreclosure and stay in their homes, they will make many sacrifices to do so. In those scenarios, our specialized workflow and command of the facts through superior information management helps us find a structure that can lead a loan back to performing status. We call it "Behavioral Outcome Decisioning."
One of the key components of our methodology is having the right incentive plan for our servicing specialists. They achieve 50 percent or more of their income by bringing loans back from the brink of foreclosure to paying status.
Once they’ve accomplished that, we switch the case over to other specialists whose jobs entail keeping the payments flowing until the loan is contractually current. The loans with the greatest opportunity for success are concentrated with the highest skill positions, focusing human assets where they can have the greatest effect.