Wingspan’s Escalated Customer Complaint Resolution relieves the pressure on servicing organizations by providing skilled and experienced staff to augment existing operations and quickly reduce and resolve any type of servicing related complaints. 

Wingspan’s esclated customer complaint resolution specialists are among the most experienced in the industry with significant expertise in servicing as well as extensive backgrounds in customer relations and interaction.   Wingspan has provided support to some of the country’s leading financial institutions and understands how to work within the parameters of various regulatory consent orders. This background and knowledge provides Wingspan an unmatched understanding of various government or regulatory issues and their impact on customer complaint resolution and management. 

Wingspan works closely with clients to gain a complete understanding of their needs and applies its proven results-driven approach to minimize overall volume and complaint escalation. Wingspan’s Complaint Resolution Services Group is comprised of more than 400 specialists, quality assurance staff, managers and qualified trainers.

Our comprehensive suite of professional services includes:

• Staff augmentation– Wingspan’s team of qualified specialists can augment existing operations to quickly reduce existing volume and provide a rapid response to specific regulatory issues.

• Quality assurance– By applying a comprehensive and proven quality control review process, Wingspan can ensure that complaints are properly documented, reviewed and addressed.  Wingspan’s detailed quality assurance programs and related reporting capabilities features industry best practices.

• Training/staff development – With an almost unlimited training capacity, clients can choose from Wingspan’s wide range of existing course offerings.

• Special projects support–  On demand and versatile, Wingspan special project professionals can be deployed to address a number of immediate and long term needs, including:

- Development and deployment of customized management and production reporting
- Design and implementation of advance workflow strategies
- Specialized inventory management solutions