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Wingspan’s Escalated Customer Complaint Resolution relieves the pressure on servicing organizations by providing skilled and experienced staff to augment existing operations and quickly reduce and resolve any type of servicing related complaints.
Wingspan’s esclated customer complaint resolution specialists are among the most experienced in the industry with significant expertise in servicing as well as extensive backgrounds in customer relations and interaction. Wingspan has provided support to some of the country’s leading financial institutions and understands how to work within the parameters of various regulatory consent orders. This background and knowledge provides Wingspan an unmatched understanding of various government or regulatory issues and their impact on customer complaint resolution and management.
Wingspan works closely with clients to gain a complete understanding of their needs and applies its proven results-driven approach to minimize overall volume and complaint escalation. Wingspan’s Complaint Resolution Services Group is comprised of more than 400 specialists, quality assurance staff, managers and qualified trainers.
Our comprehensive suite of professional services includes:
- Development and deployment of customized management and production reporting
- Design and implementation of advance workflow strategies
- Specialized inventory management solutions